Grow retention and keep customers buying
Keep customers longer and grow their value.
We nurture and re-engage your customers so they come back, buy more and refer others.
Winning a customer once isn't enough
It costs far more to win a new customer than to keep one. Most businesses pour budget into acquisition while their existing customers and database go to waste.
- One-time customers who never come back.
- A database and email list sitting idle.
- No nurture, so repeat business depends on luck.
- Missed chances to upsell, cross-sell and earn referrals.
We turn your existing customers into a reliable source of repeat sales and referrals.
How we make it happen
Depending on your customers, your goals and what is already working, here are the capabilities we can deploy to keep customers longer and grow their value. We tailor the mix to you, led by strategy and your customer data.
Email Marketing
Nurture sequences and campaigns that drive repeat sales and keep you front of mind, so one-time buyers come back and your list becomes a real revenue source.
SMS Marketing
Direct, timely messages for offers, reminders and re-engagement, so you reach customers the moment it matters and bring more of them back to buy again.
Marketing Automation
Automated journeys that nurture and win back customers without manual effort, so repeat business keeps coming in while your team stays focused elsewhere.
CRM Setup and Management
We help you know, segment and look after your customers in one place, so the right message reaches the right people and no relationship is left to go cold.
Content and Social
We keep delivering value between purchases, so customers stay engaged with your brand and think of you first the next time they are ready to buy again.
Reviews and Reputation Management
We earn a steady flow of reviews and manage your reputation, so happy customers build the trust that keeps others coming back.
Reporting
Clear reporting on repeat rate, customer value and retention, so you can see exactly how much more each customer is worth and what is driving the growth.
Turn customers into repeat revenue
We keep your customers engaged, buying again, and referring.
- 1
Strategy and research
We map your customer journey and the moments that drive repeat business, so we know exactly where to win back value.
- 2
Segment
We organise your customers and database so the right message reaches the right people and every send lands with those most likely to buy again.
- 3
Build journeys
We create the email, SMS and automation flows that nurture and re-engage, so repeat sales keep coming without manual effort.
- 4
Launch
We go live with tracking so every repeat sale is measured and you can see the revenue each journey brings back.
- 5
Report and refine
You get clear reporting on retention and customer value, then we keep improving what brings customers back.
Why Multiplier Factor
Everything we do runs on our proven R.E.S.U.L.T.S. framework, an end-to-end system that takes you from reach to retention and makes growth repeatable.
Built for retention
We focus on repeat sales, customer value and referrals, not just sending more messages.
Senior team on your account
Real specialists run your work, not junior account managers learning on your budget.
Total transparency
You see exactly what we are doing and what it returns. No black boxes, no jargon.
You own everything
Your list, customer data and journeys stay yours, always.
Local and accountable
An Australian team you can actually get on the phone.
Retention questions, answered
Is this only for businesses with lots of customers?
No. Even a modest customer base or email list is usually an underused asset. We help you get far more from the customers you already have.
Will more emails and messages annoy my customers?
Not when they are relevant and well-timed, which is how we build them. Good retention marketing feels helpful, not spammy.
How much does it cost, and is it worth it?
A clear monthly fee, quoted upfront. Repeat business is usually the cheapest growth available, so retention often pays for itself quickly. We will show you the opportunity in your free audit before you commit.
Do you need my existing customer data?
Yes, and we help you organise it. Clean, segmented data is what makes nurture and re-engagement work.
Is SMS marketing compliant in Australia?
Yes, the way we set it up. We handle consent and opt-in correctly so you meet the rules.
Do I have to commit to a long contract?
No. We work month to month and earn your business on results.
Who owns the list and data?
You do, always. Your customer relationships stay yours.
Ready to get more from your customers?
Get a free, no-obligation retention audit. We will show you the repeat sales and referrals your database is leaving on the table.